Public Services Rules: Provision, Implementation and Challenges

  • Start Date

    18 Jun, 2019

  • End Date

    21 Jun, 2019

  • Price

    ₦150,000

Event Details

At the end of this training course on Public services rules: provision, implementation and challenges aims to help participants in public sector organizations to develop the following critical objectives: 

  • Understanding task-oriented and strategy-oriented behavior
  • Keeping teams focused on rules, provision, implementation and challenges in the pblic sectors
  • Leading multinational and multi-cultural teams
  • Communicating effectively internally and externally
  • Dealing with rapid advances in best practice
  • Improved decision-making in different conditions
  • Keeping programmes and projects on track and under control 

 

CONTENT:

Managing Organizational Development
  • How to build effective teams in public sector organizations
  • The difference between task-oriented teams and strategy oriented teams
  • How teams respond to different leadership and management styles
  • The flexible organization – managing alliances and joint ventures
  • Achieving agility – organizational responses to business change
  • Replacing the “built to last” model with the “built to adapt” model
  • Case example or case study
 
Leading and Managing People
  • Influencing individual and group behavior in public sector organizations
  • Balancing analytical and emotional intelligence
  • Building and leading international and cross-cultural teams
  • Understanding the needs and expectations of public sector teams
  • Feedback and the 360-degree evaluation
  • Dilemmas and decisions in leading a multi-dimensional team
  • Case example or case study
 
Communication and Human Resource Development
  • Effective communication as the basis of effective public sector programmes
  • Presenting ideas – how to achieve your desired impact and outcomes
  • Developing best practice in external and internal communication
  • Developing core competencies in public sector teams
  • Identifying potential leaders for the future of the organisation
  • How to create a “learning organization” in a public sector context
  • Case example or case study
 
Making Decisions and Controlling Outcomes
  • Developing a “plan to win” mindset for a public sector organization
  • Evaluating the feasibility and desirability of alternative options
  • Making decisions on the basis of imperfect information
  • Creating a publicly accountable review and control system
  • Managing variance and divergence from plans
  • Measuring performance and achieving improvement
  • Case example or case study
 
Coaching and Mentoring for Improved Performance
  • The difference between coaching and mentoring
  • The drivers of different emotions, reactions and behaviors
  • The concept of empathy in public sector team leadership and management
  • Leadership in situations of discomfort and conflict
  • How to be effective as a coach in a public sector organization
  • How to be effective as a mentor in a public sector organization

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:              12th - 15th February, 2019

2ND BATCH:             18th – 21st June, 2019

3RD BATCH:             15th – 18th October, 2019

Other Dates

Start Date End Date
18 Jun, 2019 21 Jun, 2019
Start Date End Date
15 Oct, 2019 18 Oct, 2019
Start Date End Date
12 Feb, 2019 15 Feb, 2019
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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