Successful Skills for Secretaries, Administrators and PA’s

  • Start Date

    23 Jul, 2019

  • End Date

    26 Jul, 2019

  • Price


Event Details

By the end of this training course, delegates will be able to:

· Develop the skills and attributes of a first class office professional

· Make a greater contribution in their workplace

· Become more confident

· Become more proactive

· Deal with the difficulties and pressures of working in a modern office

· Prioritise between urgent and important tasks

· Plan, organize and manage time more effectively

· Present yourself more confidently and efficiently

· Write, email and use the phone more professionally and effectively



  • Setting the Scene, Assessing Existing Skills, Time Management
  • Assessing Prior Skills and Knowledge
  • Competencies required
  • Perceptions, Attitudes and Beliefs
  • Time Management Skills
  • Organizing and Planning
  • Managing Workflow
  • Managing meetings
  • *Communication Skills
  • Understanding Assertiveness
  • Group Activity on Assertiveness
  • Listening and Questioning Skills
  • Body Language
  • Team Working
  • Conflict management
  • Dealing with difficult people
  • Stress Management
  • Presentation Skills
  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills



Secretaries, HR Directors, Managers, Admin and Personnel Managers, All Professionals, Heads and Staff of all other departments involved in Managerial and Technical Report Writing.  



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH:              26th – 29th March, 2019

2ND BATCH:             23rd – 26th July, 2019

3RD BATCH:             26th – 29th November, 2019

Other Dates

Start Date End Date
23 Jul, 2019 26 Jul, 2019
Start Date End Date
26 Nov, 2019 29 Nov, 2019
Start Date End Date
26 Mar, 2019 29 Mar, 2019
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba, Lagos

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