Master Class for Secretaries, PA’s and Administrative Professionals

By the end of this training course, participants will be able to:

• Appreciate the value and importance of their role
• Use communication skills to their advantage and to the benefit of their organisation
• Develop self leadership and interpersonal skills to increase their management potential
• Be more effective at managing their time and their Executive’s time
• Apply stress management and emotional intelligence strategies in all interactions

CONTENT

Building a Strategic Partnership with your Manager

• Orientation, Introductions and scene setting
• The skill set of a world class EA/PA
• Identifying and understanding Leadership Styles
• Recognising more effective ways to support your manager
• Developing a personal brand
• Understand how to develop and expand your role

 Making an Impact through excellent Communication Skills  

• Building Your Confidence
• Developing assertiveness without causing offence
• Understanding and working with different Communication styles
• How to influence through non-verbal communication
• Effective Listening and Questioning
• Expanding your influence and effectiveness

 Blending with the Executive Team

• Understanding and working with different working styles
• Understanding Team dynamics
• The fundaments of making an impact
• Delegation, feedback and building a motivated team
• Problem Solving and making the best decisions
• Using Coaching and Mentoring to inspire and motivate

Refining your Role & Increasing your Management Potential

• Understanding the basics of performance management
• Running effective meetings
• Effective Time Management
• When things go wrong – how to resolve conflict
• Refining your Influencing skills
• Expanding your toolbox of management skills

 The Calm and Creative Executive Assistant

• Gain and understanding of the main causes of stress
• Develop the tools to make stress manageable
• Refining confidence and belief in oneself
• Developing emotional intelligence and resilience at work
• Appraisals and how to prepare for them
• Making a memorable presentation

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

1ST BATCH: 28th – 31st May, 2019

2ND BATCH: 19th – 22nd November, 2019