Good Office Practices and Simplification of Procedures

• Learn ways to improve communication.
• Understand the value of procedures.
• Learn about the layout of an efficient office environment.
• Learn to use the most appropriate equipment for the job.

CONTENT

The Modern Office

• The Scope and Nature of Office Work.
• Where to Work.
• Office Equipment.
• Information Technology.
• Office Processes.

Communication Systems

• Common Office Communication Systems.
• Electronic Communications.
• Communication Networks.
• Electronic Mail.

Interpersonal Communications

• Kinds of Communication.
• Effective Communication.
• Becoming an Effective Communicator.
• The Communication Process.
• Email and Electronic Communication.
• Communicating with Clients.
• Giving and Receiving Instructions.

Phone Skills

• Telephone Techniques.
• Telephone Answering When You're Not There.

Writing Letters and Other Documents

• Office Stationery.
• Good Business Writing.
• Memoranda.
• Business Letters.
• Business Reports.
• Editing and Proofreading.

Computer Applications

• Computer Applications in the Office.
• Types of Computer.
• Software.
• Computer Specifications.
• Viruses.
• Optical Drives.
• Peripherals.

Office Organisation and Procedures

• Organising Data.
• Record Keeping.
• Organising Office Space.
• Organising Work.

Health and Safety in the Office

• Power Leads and Outlets.
• Using VDU Equipment.
• Lifting and Manual Handling.
• Fatigue in the Workplace.
• Stress Management.
• Office Security and Legal Restraints.
• Legal Risks.

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

1ST BATCH: 18th – 21st June, 2019

2ND BATCH: 26th – 29th November, 2019