Hospital Management and Patient Data Management

Date Format Fees  
08 Oct - 11 Oct, 2019 Classroom ₦160,000 Register
15 Apr - 18 Apr, 2019 Classroom ₦160,000 Register
08 Oct - 11 Oct, 2019 Classroom ₦160,000 Register

Event Details

At end of the workshop, participants will

 

  • Increase the awareness and skills of the healthcare patient-focused professionals who are passionate to the patients
  • Establish and sustain effective internal and external relationships strategies
  • Build a coaching culture that supports exceptional patient-care experience
  • Identify the differences in patients’ values, preferences and expressed needs  

Content

 Patient-Focus Orientation
  • The 4 Groups of Customers
  • Types of customers
  • The 7 Customer Behaviours
  • Researches Findings
  • A Complaint Is a Gift
  • How to lose your customers?
 Improving Performance
  • Communication skills with customers
  • Emotional Intelligence
  • Establishing Focus
  • Fostering Teamwork
  • Managing Change
 Results Orientation
  • Balanced decision making
  • Understanding motivation use
  • Problem and situation analysis
  • Effective Communication
  • Body Language
  • Sandwich Technique
 Healthcare Quality Orientation
  • Indicators for Customer Satisfaction
  • Cost and Benefits of Quality
  • The Continuous Improvement Process
  • Sustainable development of Quality
  • PDSA Cycle
  • Obstacles to achieving Quality
 Negotiation Skills
  • Negotiation Styles
  • Win-Win Negotiation
  • 4 Key Concepts in Negotiation
  • Barriers to Agreement
  • Skills of Effective Negotiators

For whom: Relevant Healthcare Practitioners

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

Date:

1st Batch                     15th  - 18th April, 2019                                             

2nd Batch                   8th– 11th October, 2019

  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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