Achieving Excellence in Customer Service

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  • Start Date

    07 Jul, 2020

  • End Date

    10 Jul, 2020

  • Price

    ₦175,000

  • WiFi

    Free wifi available

Event Details

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers

 

CONTENT

  • Customer Service Excellence: Why It Matters
  • Creating the Customer Experience
  • Communicating Effectively with the Customer
  • Dealing Constructively with Tough Situations
  • Contributing to a Customer Service Culture
  • Making Excellence a Habit

 

FOR WHOM:

Marketing & Sales Personnel

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:                       3rd - 6th March, 2020

2ND BATCH:                      7th – 10th July, 2020

3RD BATCH:                      13th – 16th October, 2020

Other Dates

Start Date End Date
03 Mar, 2020 06 Mar, 2020
Start Date End Date
07 Jul, 2020 10 Jul, 2020
Start Date End Date
13 Oct, 2020 16 Oct, 2020
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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