Best Practice and Capacity Building for Secretaries, Personal Assistants and Admin Officers

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  • Start Date

    26 Oct, 2020

  • End Date

    28 Oct, 2020

  • Price


  • WiFi

    Free wifi available

Event Details

To teach best practice capacity building techniques necessary for superstar performance for secretaries, personal assistants and administrative managers


  • Human resource management

General management principles

An overview of human resource capacity management

Leadership and supervision

Delegation of duty and doctrine of responsibility

Problem solving and decision making


  • Industrial relations practice

Essential elements of contracts of employment

Overview of theories and practice of industrial relations in Nigeria

Negotiation and consultations

Grievance resolution strategies


  • Office management

Office layout and plans

Furniture and equipment arrangement

Mails and correspondence handling


  • Dealing with workplace security

How to control access to your boss without being unfriendly

Tips to accept deliveries safely

How to handle irate and aggressive individuals

How to control your emotions in potentially explosive situations



Secretaries, Personal assistants, and administrative officers in the public and private sectors



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH:              3rd - 6th March, 2020                       

2ND BATCH:             14th – 17th July, 2020

3RD BATCH:             26th – 28th October, 2020

Other Dates

Start Date End Date
03 Mar, 2020 06 Mar, 2020
Start Date End Date
14 Jul, 2020 17 Jul, 2020
Start Date End Date
26 Oct, 2020 28 Oct, 2020
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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