Advanced Office Management and Administrative Skills

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  • Start Date

    26 Oct, 2020

  • End Date

    28 Oct, 2020

  • Price

    ₦175,000

  • WiFi

    Free wifi available

Event Details

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager/administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Discover communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customers

 

CONTENT

  •  The Role of the Office Manager/Administrator
  •  Effective Communication Skills
  •  Speaking and Listening
  •  Written Communication
  •  Serving the Internal and External Customer
  •  Managing Time
  •  Setting Goals and Priorities
  •  Planning and Managing Time for Self and Others
  •  Stress Management Techniques
  •  Organizing Meetings
  •  Using the Telephone Properly

 

FOR WHOM:

Admin & HR Managers, Departmental Heads, Senior Executive Secretaries, Confidential Secretaries, Admin Officers and Personal Assistants in both the Public and Private Sectors. 

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

 

DATE:

1ST BATCH:              10th - 13th March, 2020                   

2ND BATCH:             21st –24th July, 2020

3RD BATCH:             26th – 28th October, 2020

Other Dates

Start Date End Date
10 Mar, 2020 13 Mar, 2020
Start Date End Date
21 Jul, 2020 24 Jul, 2020
Start Date End Date
26 Oct, 2020 28 Oct, 2020
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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