Foundation Skills for Personal Assistants and Secretaries

In this professional development training course, you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.  The practical skills and techniques you will learn in this course will also help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

CONTENT

Working in Sync

• Email Management
• Email Etiquette
• Create the email however direct replies to someone else
• Manage your inbox
• Follow the READ principle and stay on top of your email
• Manage your inbox with Flags and Rules

Prioritisation to keep you on Track

• WRAP Technique
• Ranking Priorities
• Anticipating Time for Tasks – Using PERT
• Beyond Goal Setting
• The SMARTR Framework
• Goals Deconstructed
• Reconstruct your SMART goal

Set up for Success

• Your Web of Influence
• Key Personnel in Depth Template
• Management (PIT) Personal Information Template

Meetings to Run Without a Hitch!

• Meeting Checklist
• Meeting Checklist Template
• Agenda Creation
• Meeting Agenda Template
• Keep the meeting on time - planned time interrupters
• Minute Taking that you can understand
• Composing your Minutes

Time Management

• Block Out Times for Your Manager
• Organised Review and Preparation Times

FOR WHOM:

Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:              18th – 21st February, 2020               

2ND BATCH:             30th June – 3rd July, 2020

3RD BATCH:             13th – 16th October, 2020