Crisis Management in Social Media

This workshop programme will help participants in the aspects of how organisations should manage their online reputation, how they can prevent a Social Media crisis and if it really happens, how to manage the crisis and the methodology to recover from the crisis.

CONTENT:

• What is Social Media Reputation?
• How to manage your Social Media Reputation?
• What are the resources required?
• Develop policy and guidelines to manage your Social Media Reputation
• What is Social Media crisis?
• What are the types of Social Media crisis?
• How to manage crisis on Social Media?
• How to recover from a Social Media crisis

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:              6th – 9th April, 2020             

2ND BATCH:             5th– 7th August, 2020

3RD BATCH:             24th – 27th November, 2020