Hotel Front Desk Operations Management

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  • Start Date

    24 Nov, 2020

  • End Date

    27 Nov, 2020

  • Price

    ₦175,000

  • WiFi

    Free wifi available

Event Details

Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. Front Office department is a common link between the customers and the business. This workshop provides best practice and skills in Hotel Front Desk Operations Management.

 

CONTENT

Basic Responsibilities of Front Office Department

  • Creating guest database
  • Handling guest accounts
  • Coordinating guest service
  • Trying to sell a service
  • Ensuring guest satisfaction
  • Handling in-house communication

 

Front-House Operations

  • Interacting with the guests to handle request for an accommodation.
  • Checking accommodation availability and assigning it to the guest.
  • Collecting detail information while guest registration.
  • Creating a guest’s account with the FO accounting system.
  • Issuing accommodation keys to the guest.
  • Settling guest payment at the time of check-out.

 

Back-House Operations

  • Determining the type of guest (fresh/repeat) by checking the database.
  • Ensuring preferences of the guest to give a personal touch to the service.
  • Maintaining guest’s account with the accounting system.
  • Preparing the guest’s bill.
  • Collecting the balance amount of guest bills.
  • Generating reports.

 

Guest Cycle in Hotel

  • Pre-Arrival
  • Arrival
  • Occupancy
  • Departure

 

FOR WHOM:

Front Desk Personnel, Managers, Supervisors, Security Personnel and others who perform related functions

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:              14th – 17th April, 2020                     

2ND BATCH:             25th– 28th August, 2020

3RD BATCH:             24th – 27th November, 2020

Other Dates

Start Date End Date
14 Apr, 2020 17 Apr, 2020
Start Date End Date
25 Aug, 2020 28 Aug, 2020
Start Date End Date
24 Nov, 2020 27 Nov, 2020
  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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