Best Practices in Administration and Office Procedures

Date Format Fees  
03 Nov - 06 Nov, 2020 Classroom $3,000 Register
12 May - 15 May, 2020 Classroom $3,000 Register
03 Nov - 06 Nov, 2020 Classroom $3,000 Register

Event Details

At the end of this workshop training you will:  

  • Recognize how to priorities and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviors
  • Apply assertiveness to be more effective in the workplace

 

CONTENT:

Taking Control of Your Work Life

  • Understanding and Clarifying Purpose, Vision and Mission
  • External and Internal Customer Service
  • The Secret to Working Smarter rather than Harder
  • Controlling, Prioritizing and Organizing Your Work
  • Gaining an insight into your Strengths and Weaknesses
  • Making Your Office User-friendly and Efficient

Essential Administrative Skills

  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager

Vital Communication Skills

  • Communication Styles and When to Use Them
  • Communicating with Confidence
  • Win-Win Conflict Resolution
  • Understanding and using Body Language
  • Understanding Gender Differences in Communication
  • Understanding Different Personality Types and How to Deal with them

Developing as a Professional

  • Listening Skills – seek first to understand then to be understood
  • Creating a Professional Image
  • Leadership Skills
  • How to Make Presentations with Confidence and Power
  • Painless Methods for Giving Corrective Feedback
  • Best Practices for Delivering Positive Feedback

Self-Empowerment and Self-Management

  • Understanding the Main Causes of Stress
  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
  • The Essential Skills of Emotional Intelligence
  • Using Emotional Intelligence at Work
  • Becoming a more Proactive, Responsible and Self-aware Person
  • Continuing Professional Development - where to go from here

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:                       12th – 15th May, 2020                     

2ND BATCH:                      3rd – 6th November, 2020

  • Venue

    SunLodge Hotel, Off Achimota - Circle Road behind the Shell Filling Station at No. 76, 4th Road (Saxel Estates) Tesano – Accra, Ghana

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