Managing Your Boss: The Effective Secretary/Personal Assistant

At the end of this workshop, participants will be able to;

• Perform their duties and responsibilities to the required standards of the profession
• Establish a productive and cooperative partnership with managers, supervisors, peers and others whom they work with Interact and relate effectively with both internal and external customers
• Effectively set priorities and manage time Practise effective problem-solving and decision-making skills
• Perform their office administrative responsibilities with greater effectiveness and efficiency

CONTENT

• Developing Professionalism – Role and Responsibilities
• Human Relations and Teamwork
• The changing role of the secretary
• Office organization
• Business writing skills
• Report writing
• Managing your work, your subordinates and your boss
• Working in teams
• Arranging meetings and taking minutes
• Event management
• Personal effectiveness, time management
• Management appreciation
• Presentations: theory and preparation
• IT tips and tricks
• IT: presentations using PowerPoint
• Personal communication skills
• Introduction to public relations
• Introduction to human resource management
• Interacting and Relating with the Public
• Time Management, Planning and Organizing Skills
• Managing Records and Document Security
• Business Correspondence Skills

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:                       14th – 17th April, 2020                                    

2ND BATCH:                      6th – 9th October, 2020