Communication and Interpersonal Skills Workshop

  • Start Date

    24 May, 2021

  • End Date

    28 May, 2021

  • Price

    $5,000

  • WiFi

    Free wifi

Event Details

This workshop is designed to increase the skills of personnel across a range of disciplines. The workshop identifies and examines the key components of the role and within each element, builds up a range of approaches and techniques for operating an efficient office or support team.

 

CONTENT:

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

 

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Making Small Talk and Moving Beyond
  • The Four Levels of Conversation

 

Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

 

Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

 

Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

 

Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

 

Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing
  • Evaluations

 

Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics

 

Making an Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

 

FOR WHOM:

All professionals, Team Leaders, Supervisors, Managers, Technical Staff, Key Communicators, Admin Staff and Customer Service Staff in various segments of the organization in both the Public and Private Sectors.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:       24th – 28th May, 2021

2ND BATCH:      1st – 5th Nov, 2021

Other Dates

Start Date End Date
24 May, 2021 28 May, 2021
Start Date End Date
01 Nov, 2021 05 Nov, 2021
  • Venue

    Arabian Courtyard Hotel, Dubai, United Arab Emirates.

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