Customer Relationship Management using Microsoft Dynamics 365 Customer Service Online Training

  • Time

    10:00am - 3:00pm

  • End Date

    25 Apr, 2022 - 27 Apr, 2022

  • Price

    ₦200,000

Event Details

Customer Relationship Management using Microsoft Dynamics 365 Customer Service workshop empowers participants to build customer experience (CX) solutions that are fast, agile, and leverage artificial intelligence (AI) to drive actionable insights that anticipate customer needs.

CONTENT

Perform configuration

  • Configure Service Management settings
  • Configure processes
  • Create and configure customer service visualizations

Manage cases and the knowledge base

  • Create and manage cases
  • Create and manage the knowledge base

Manage queues, entitlements, and SLAs

  • Create and manage queues
  • Create and manage entitlements
  • Create and manage SLAs

Configure Forms Pro

  • Create surveys
  • Preview, test, and publish surveys
  • Manage survey responses

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH: 25th – 27th April, 2022                         

2ND BATCH: 17th – 19th Oct, 2022  

Other Dates

Start Date End Date
17 Oct, 2022 19 Oct, 2022
Start Date End Date
25 Apr, 2022 27 Apr, 2022

Share this course