Healthcare Customer Services: Delivering Customer Service for Better Patient Satisfaction Online Course

  • Time

    10:00am - 3:00pm

  • End Date

    29 Nov, 2021 - 01 Dec, 2021

  • Price

    ₦175,000

Event Details

  • Differentiate healthcare customer services from other types of services interactions
  • Examine the value of providing exceptional customer service in today’s business environment
  • Explore how service is defined by customers
  • Explain the difference between on-stage and off-stage behavior
  • Describes how patient-satisfaction scores are linked to customer services
  • Identify barriers to providing high-quality customer services
  • Reduce uncertainty and patient anxiety
  • Calm upset patient and their families
  • Develop an action plan to improve their customer services skills

 

CONTENT:

  • Healthcare customer services management
  • Establishing a Customer Focus
  • Giving customers undivided attention
  • Determining Customer Expectations
  • Exhibiting common courtesy
  • Evaluating Customer Service
  • Letting people know what’s next and more
  • Enhancing Leadership and Interpersonal Communication Skills
  • Handling difficult situation and challenging people
  • Strategies for managing stress
  • Step for handling upset, confused and scar patient
  • Important of being present, polite, proactive and positive

 

FOR WHOM:

Relevant Healthcare Practitioners

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

Date:

1ST BATCH               26th – 28th April, 2021         

2ND BATCH              16th – 18th Aug, 2021

3RD BATCH              29th Nov – 1st Dec, 2021

Other Dates

Start Date End Date
15 Oct, 2019 18 Oct, 2019
Start Date End Date
15 Apr, 2019 18 Apr, 2019
Start Date End Date
26 Apr, 2021 28 Apr, 2021
Start Date End Date
16 Aug, 2021 18 Aug, 2021
Start Date End Date
29 Nov, 2021 01 Dec, 2021

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