Building Better Work Relationships: New Techniques for Results-Oriented Communication

  • Time

    10:00am - 3:00pm

  • End Date

    19 Apr, 2022 - 21 Apr, 2022

  • Price

    ₦175,000

Event Details

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

 

CONTENT

Effective Work Relationships

  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

 

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

 

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

 

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence - and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles - and how to flex them

 

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

 

Express Needs within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

 

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand other

 

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

 

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

 

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH: 19th – 21st April, 2022                          

2ND BATCH: 29th – 31st Aug, 2022

3RD BATCH: 5th – 7th Dec, 2022

Other Dates

Start Date End Date
09 Jul, 2019 12 Jul, 2019
Start Date End Date
12 Nov, 2019 15 Nov, 2019
Start Date End Date
12 Mar, 2019 15 Mar, 2019
Start Date End Date
19 Apr, 2022 21 Apr, 2022
Start Date End Date
29 Aug, 2022 31 Aug, 2022
Start Date End Date
05 Dec, 2022 07 Dec, 2022

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