Essential Skills for Personal Assistants and Secretaries Virtual Training

  • Time

    1:00pm to 4:00pm

  • End Date

    09 Nov, 2020 - 11 Nov, 2020

  • Price

    ₦175,000

Event Details

This course is aimed to develop the knowledge, skills and capabilities for being effective and efficient at your job. The course also offers different ways of approaching tasks as a PA. This will improve your performance at work, teach you cooperation and allow for long term growth.

Participants will also explore the underlying values and attitudes which convey respect for different people when communicating and interacting with them through various media.

 

CONTENT

What does it mean to be a PA?

  • Knowing myself
  • Understanding people –diversity in the workplace
  • Being a professional Personal Assistant

Communication 

  • The purpose and methods for communicating with clients
  • Listening skills
  • The phone call- greeting, body, conclusion

Business writing skills 

  • Planning your writing- mind mapping
  • Common errors to avoid

Professional Documents 

  • Intelligent Emails
  • Letters

Meeting management 

  • Setting an effective Agenda
  • Taking and editing concise minutes of meetings
  • Circulating minutes
  • Ensuring decisions are implemented

Managing a diary 

  • Understanding a diary
  • Confidentiality
  • Professionalism and ethics

Understanding filing 

  • Filing rules
  • Filing alphabetically, date, name
  • Labelling files
  • Electronic filing
  • Using MS Outlook effectively for filing documents
  • Using MS Outlook for managing your diary
  • Data Management

Being organized 

  • Routines, procedures, checklists
  • Simple systems and routines
  • Planning your day

 Event planning 

  • Responsibility chart
  • Be professional in organizing travel and accommodation
  • Booking caterers and venues
  • Project managing the event
  • The events budget

 

FOR WHOM:

Personal Assistants, Executive Assistants, Front Desk Officers, Secretaries, Team Leaders and others who perform related duties in the workplace.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

Note:

Payment should be made and confirmed at least 3 days before the commencement date of the course.

 

Date:

1ST BATCH:       17th – 19th August, 2020 

2ND BATCH:      9th –11th November, 2020

Other Dates

Start Date End Date
17 Aug, 2020 19 Aug, 2020
Start Date End Date
09 Nov, 2020 11 Nov, 2020

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