Administration and Office Management: Best Practice and Techniques Online Course

To excel as an office manager, administrator or secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities. In this workshop you will learn how to.

- Prioritise your daily responsibilities to achieve maximum output

- Understand yourself and others thereby improving interactions and relationships

- Use techniques to help you think creatively, solve problems, plan and make decisions

CONTENT

*Taking Control of Your Work Life

• • Streamline your office systems
  • External and internal customer service
  • Understanding and clarifying purpose, vision and mission
  • Making your office user-friendly and efficient

*Essential Administrative Skills

• • Planning Skills
  • Problem Solving Techniques
  • Decision-Making Tools
  • Managing meetings effectively
  • Become More proactive

*Vital Communication Skills

• • Different Styles of communication
  • Communicating with confidence
  • Learning to be more assertive
  • With-in conflict resolution
  • Barriers to communication

*Developing as a Professional

• • Listening Skills
  • Leadership Skills
  • Painless methods for giving corrective feedback
  • Best Practices for delivering positive feedback

FOR WHOM

Human Resource Managers/Officers, Supervisors, Admin and Personnel Managers, Office Managers and others who perform related functions in the Public and Private sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

Note:

Payment should be made and confirmed at least 3 days before the commencement date of the course.

Date:

1ST BATCH:       24th – 26th August, 2020                 

2ND BATCH:      16th –18th November, 2020