Understanding Total Quality Management for Organizational Growth and Stability Online Course

  • Time

    10:00am - 3:00pm

  • End Date

    13 Dec, 2021 - 15 Dec, 2021

  • Price

    ₦175,000

Event Details

After successfully completing the course, you will be able to

  • Appreciate the basics of TQM
  • Understand the essentials of customer satisfaction
  • Create successful systems for employee involvement
  • Develop strategies for continuous process improvement
  • Apply the five-phase approach of TQM implementation, and
  • Utilise basic tools for quality improvement.

 

CONTENT:

  • Fundamentals of TQM
  • Leadership and TQM
  • Customer satisfaction
  • Employee involvement
  • Continuous process improvement
  • Basic TQM tools
  • Benchmarking and the TQM implementation model

 

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

 

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

 

DATE:

1ST BATCH:       21st – 23rd June, 2021

2ND BATCH:      13th – 15th Dec, 2021

Other Dates

Start Date End Date
21 Jun, 2021 23 Jun, 2021
Start Date End Date
13 Dec, 2021 15 Dec, 2021

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