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Time
10:00am - 3:00pm
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End Date
13 Dec, 2021 - 15 Dec, 2021
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Price
₦175,000
Event Details
After successfully completing the course, you will be able to
- Appreciate the basics of TQM
- Understand the essentials of customer satisfaction
- Create successful systems for employee involvement
- Develop strategies for continuous process improvement
- Apply the five-phase approach of TQM implementation, and
- Utilise basic tools for quality improvement.
CONTENT:
- Fundamentals of TQM
- Leadership and TQM
- Customer satisfaction
- Employee involvement
- Continuous process improvement
- Basic TQM tools
- Benchmarking and the TQM implementation model
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
DATE:
1ST BATCH: 21st – 23rd June, 2021
2ND BATCH: 13th – 15th Dec, 2021
Other Dates
Start Date | End Date |
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21 Jun, 2021 | 23 Jun, 2021 |
Start Date | End Date |
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13 Dec, 2021 | 15 Dec, 2021 |
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