Effective Business Communication Skills, Meeting Management and Public Relations Online Workshop

To operate efficiently, the modern secretary, personal assistant and administration professional must be versed in public relations and customer relations, managing corporate meetings and possess adequate communication skills.

This course is designed to equip them with requisite skills for effective and efficient performance

CONTENT

• Building on the basics of public and human relations
• Developing the PA role
• Meetings, minute taking and speedwriting
• The importance and value of communication skills
• How to build lasting rapport
• Crystal clear communication
• The negotiating  framework model

FOR WHOM:

Senior Secretaries, Confidential Secretaries, PAs, SAs, and other Administrative staff who want to develop and enhance their roles in the organization

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:              29th– 31st Mar, 2021

2ND BATCH:             9th – 11th Aug, 2021

3RD BATCH:             22nd – 24th Nov, 2021