Personal Effectiveness and Influencing Skills: Communicate, Negotiate, Influence and Persuade Online Course

• Seek first to understand,” The key to building relationships
• Plan, execute and influence your peers
• Influence others to make more informed decisions
• Deliver a best in class presentation
• Co-create win-win outcomes in the workplace

CONTENT

The Link between Influence and Relationships

• Defining the Characteristics of Required to Influence Others
• Where are you and those you wish to Influence on the Change Curve?
• What are the blockages we face when influencing others?
• The Importance of Accommodating Different Learning Styles
• The Fight, Freeze, or Flight: How the brain works?
• Unconscious Bias and How We Filter Information
• Understanding Different Behavioural Styles
• Emotional Intelligence and Influence

Building Your Personal Effectiveness Toolkit

• The Influence Model
• The Critical Elements of the Influencing Model Explained and Demonstrated
• Listening with Intent
• Asking Better Questions to Understand Truly
• The Importance of Building in Flexibility to Any Idea or Proposal
• Influencing Decision Making at Work
• Influencing Others to Make More Informed Decisions
• How to Use Decision Making Tools in Practice

Negotiation in Practice

• Explaining What Negotiation Is and Isn’t
• An Introduction to Negotiations
• Negotiation Skills in Business and Life
• Understanding Negotiation Parameters
• Preparing for Your Negotiations
• Learning How to Identify Negotiable Variables – What do I trade?
• The Principles of the WAP (Walk Away Point) and Why It Is Important

Delivering a Best in Class Presentation

• What makes Memorable Speech?
• Presentation Top Tips
• Introduction and Use of the INTRO Formula
• Using Intonation for Effect
• Exploring the Role of Non-Verbal Communication When Presenting
• PowerPoint Do’s and Don’ts
• Using Stories and Visualisation to Enhance Your Message
• How to Control Nerves like a Professional
• Creating a Personal Vocal Checklist

Building Your Sphere of Influence

• Understanding the Sphere of Influence
• Creating a Personal Influence Map
• Consideration of Influencing Tactics
• Developing a Personal “Plan of Action” for Your Return to Work
• Building Your Personal Resource Library

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH: 21st – 23rd Mar, 2022                           

2ND BATCH: 25th – 27th July, 2022

3RD BATCH: 31st Oct – 2nd Nov, 2022