Hotel Reservations Techniques

This Hotel Reservations course has been designed to give you the essential knowledge needed in the Hospitality Industry. It will cover a vast range of reservation scenarios, from simple phone bookings to more advanced Travel Agent and Business correspondence.

CONTENT

• Processing bookings via phone
• Group/multiple bookings
• Booking from allocation
• 3rd party payment
• Processing of pre-paid and deposit rates
• Arrival checks, follow up and chasing payment guarantee
• Rate structure and cancellation policies
• Understanding of market codes, source and channels
• Basic understanding of global distribution systems
• Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
• Setting up of routing and sharer
• Room type balancing
• Processing day use bookings
• Pay master accounts
• Essential billing instructions

FOR WHOM:

All Hotels and Hospitality Management and Staff.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.