Partnering with your Boss: Strategic Skills for Secretaries and Personal Assistants

• Consistently anticipant your boss needs
• Gain the respect of your boss and be taken seriously
• Get what you need from others to accomplish your job and achieve your boss’s goals
• Have the authority to make-act on-decisions
• Confidently represent your boss
• Be seen by your boss and by others as a valuable professional resource
• Develop a trusting relationship with your boss
• Partner with multiple bosses and other office professionals
• Effectively use time and get more things done in a day

CONTENT

• Defining the strategic partnership

Identify the characteristics of effective partnering with your boss and use these features to create a positive partnership

• Developing a trusting relationship with the boss

Adapt methods to complement the boss preferences by completing a self-evaluation exercise and creating a blueprint for change

• Planning skills to Anticipate and proactively support the boss

Choose and apply the active listening skills that allow you to anticipate the boss’s need by completing a communication assessment and enacting a listening skills role play

• Extending the partnership

Define and integrate your personal power bases by revisiting trust and by completing a “power-base” planner

• Aligning and expanding partnering relationships

Use influencing and persuasive communication skills in planning and delivering a business case presentation

FOR WHOM:

Senior Administrative support staff, executive secretaries, confidential secretaries, personal assistants and others who perform related functions

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.