Solving Problems Through Effective Communication

This course will feature:

• The psychology of personality and how this influences the solutions we select ensuring greater understanding of the behavioural traits of yourself and others
• The application of whole brain thinking to the problem solving process in order to balance the logical and creative dimensions of problem solving
• Assessing personal creativity and challenge the mental blocks that limit our thinking
• Practical solutions to work related issues through Neuro Linguistic Programming, Emotional Intelligence and psychometric profiling
• Advanced communication and motivation models essential to modern day business units that will greatly enhanced leadership skills

COURSE CONTENT

How to Build Lasting Rapport

• The art of building lasting rapport
• How to identify behavioural traits and react to them
• How to modify your own behaviour to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Read body language in order to understand how others are thinking and responding to you

Empathy: The Ability to Understand Situations from Another’s Perspective

• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions - the secrets of body language
• How we communicate
• Filters to communication
• Learning Styles
• Modelling: how others do things

The Psychology of Problem Solving and Decision Making

• Introduction: Why study problem solving and decision making
• A synopsis of psychological thought
• Values, Problem Solving and Bias in Decision Making
• Psychological type and Lateral Thinking for Problem Solving
• Psychometric assessment on your problem-solving preferences
• Using a team approach to encourage structured and lateral thinking

Problem Solving, the Cognitive Process and Whole Brain Thinking

• Problem solving: the highest order cognitive process
• Split brain theory to make informed and balanced decisions
• Developing openness to new ideas in making decisions
• The model of creative problem solving
• Lessons in facing the unexpected events
• Decision Making and the Management of Change

Creating Continuous Improvement in the Workplace

• Encouraging creative problem solving for continuous improvement
• Appreciative Enquiry and a focus on positive dialogues
• Solution focus methodology: a radical transformational approach to solving problems
• Diagnostic tools for organisational improvement
• Using techniques to innovate and improve process and product
• The Disney Creative Thinking Strategy

Building Creative Capability in Self and Removing Mental Block

• ‘How creative am I’? Challenging self-imposed assumptions
• Thinking outside the box and ‘Imagineering’: current examples from technology
• ‘Curiosita’: using the multiple intelligences of Leonardo da Vinci
• A model for organisational innovation
• Organisational culture and its influence on the creative organisation
• Creative leadership in times of crisis: the role of emotional intelligence in decision making

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.