Managing and Motivating Towards Excellence: Skills, Competencies, Traits and Techniques

To create high level of customer satisfaction and achieve the organizational mission, organizations must become “one big team working together.  Everyone must be contrite in their ideas, working together as internal customers. This requires a radical shift in “management” paradigm where contributors and 

Professionals realize the importance of encouraging and motivating employees to contribute their ideas as well as harness the employees’ potential and adopt a major change of role.

CONTENT:

Adopting New Organizational Culture

· Perception in the workplace

· Type and trait theories of human personality

· Optimizing our personality strengths

· Removing emotional blind spots

Motivating Employees

· Motivating ourselves and others

· Theories of motivation

· Removing blocks to motivation

· Motivation for excellent performance

· The art of giving and receiving criticism

Motivating Innovative and Creative Thinking

· Psychological principle of creativity

· Creativity for business breakthrough

The New Leader

· Leadership for managing performance

· Theories of leadership

· Innovative leadership for excellent performance

Managing for Excellence

· Development of vision, mission, key goals and key process

· Leadership for performance management

· Leading by example

· Inspirational leadership

FOR WHOM:

Directors, Managers, Supervisors, Human Resources Managers, Heads of Departments, Team Leaders, Admin Managers and others who perform related functions in the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.