The Administrative Secretary Skills Development Course

To equip the Senior Secretary with a wide range of skills for increased productivity in the office.

CONTENT: 

• Duties and responsibilities of a Senior Secretary
• How to improve communication at work
• How to plan and organise work in a busy office
• How to manage stress
• Public relations/customer care
• How to motivate the people around you
• Personal qualities of a top secretary
• Personal grooming (once more)
• Decision making and problem solving
• Boss/Secretary relationship - the new approach
• How to be assertive
• Techniques of handling conflicts
• The keys to innovation and creativity in the office
• Total Quality Management (TQM) and the Senior Secretary
• Exchange of views and experiences with other participants
• Action plans

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.