Professional Skills for Administrators

By the end of this training seminar you will be able to: 

• Apply the skills and attributes of a first-class office professional in your workplace
• Present yourself more confidently
• Communicate effectively with managers, colleagues and all organisational
• Handle the difficulties and pressures of working in a modern office
• Prioritise, plan and manage time more efficiently 

CONTENT

Competencies and Time Management

• Assessing prior Skills and Knowledge
• Competencies Required for Excellence as an Office Professional
• Perceptions, Attitudes and Beliefs – How they affect Performance
• Learning Styles / Thinking Styles – Your Strengths and Weaknesses
• Time Management Skills

Organising and Planning

• Goal Setting including Setting SMART Objectives
• Planning
• Mind Mapping
• Problem Solving and Decision Making
• Managing Meetings

Communication Skills

• Understanding Assertive Communication
• Dealing with Conflict and Aggression
• Listening Skills
• Questioning Skills
• Body Language and Its Importance in Building Effective Relationships

Team Working

• Conflict Management and Resolution
• Dealing with Difficult People
• Managing Upwards
• Workplace Stress Management
• Working Effectively as Part of a Team

Presentation Skills

• Telephone Skills
• Writing Skills
• Email Etiquette
• Presentation Skills

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.