Best Practice in Information and Communication Technology

To teach best practice in information and communication technology

CONTENT:

Overview of ICT

· IT as a service

· The service lifecycle Approach

· Processes and process management

ICT Strategy

· Purpose, Goal, Objective and Scope

· Value creation through services

· Business relationship management

· Service strategy –main activities

ICT Service Design

· Service design processes

· IT service continuity management

· Information security management

ICT operations

· IT operations management

· Technology and architecture in services transaction

· Services operation definitions

· Services transition value to the business

Continual services management

· Risk management

· Interface with service level management

· Measurement and metrics

· Business continuity

Service Transition

· Change management

· Service asset and configuration management

· Technical management

· Service operation processes

FOR WHOM: IT Personnel, Systems Administrators/Engineers, IT Technicians and Engineers, Clients of IT/System and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

1ST BATCH: 22nd - 25th January, 2019

2ND BATCH: 30th July – 2nd August, 2019