Skills for Senior Secretaries, Personal Assistants and Administrative Managers

The senior secretary who understands the role and pressures of management and the team will achieve improved performance, outstanding results and respect from the execute team.

• Creating opportunities for your personal development Accepting the challenges that arise
• Managing yourself, your subordinates and your boss more effectively
• Developing the managerial aspects of your role
• Improving your confidence, assertiveness and communication skills
• Managing the stress and pressure in an increasingly challenging environment

CONTENT

• Defining and developing  the role

Your vital partnership with management

Defining the responsibilities and authority of your role

Finding and working with a mentor 

• Effective communication

Interacting with others and networking for success-getting yourself seen anddeveloping and advancing your relationship with your manager/director

• Developing confidence

Trusting your initiative and judgment

Saying “no” constructively

Prioritizing and communication the demands of different parties

• Developing and improving key skills

Improving your confidence and assertiveness

Practicing effective time management skills

Concentrating, thinking and listening

• Getting results

Achieving results through others

Managing stress and pressure that comes with change and challenge

Preparing for your appraisal

Action planning

FOR WHOM:

Ambitious secretaries who are confident in their current position, who wish to grow in their position and take on more management

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.