Hotel Front Desk Operations Management

Date Format Fees  
07 Feb - 10 Feb, 2023 Classroom ₦200,000 Register
30 May - 02 Jun, 2023 Classroom ₦200,000 Register
03 Oct - 06 Oct, 2023 Classroom ₦200,000 Register
07 Feb - 10 Feb, 2023 Classroom ₦200,000 Register

Event Details

Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Front Office Department is the face and as well as the voice of a business. Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. Front Office department is a common link between the customers and the business. This workshop provides best practice and skills in Hotel Front Desk Operations Management.



Basic Responsibilities of Front Office Department

  • Creating guest database
  • Handling guest accounts
  • Coordinating guest service
  • Trying to sell a service
  • Ensuring guest satisfaction
  • Handling in-house communication


Front-House Operations

  • Interacting with the guests to handle request for an accommodation.
  • Checking accommodation availability and assigning it to the guest.
  • Collecting detail information while guest registration.
  • Creating a guest’s account with the FO accounting system.
  • Issuing accommodation keys to the guest.
  • Settling guest payment at the time of check-out.


Back-House Operations

  • Determining the type of guest (fresh/repeat) by checking the database.
  • Ensuring preferences of the guest to give a personal touch to the service.
  • Maintaining guest’s account with the accounting system.
  • Preparing the guest’s bill.
  • Collecting the balance amount of guest bills.
  • Generating reports.


Guest Cycle in Hotel

  • Pre-Arrival
  • Arrival
  • Occupancy
  • Departure



Front Desk Personnel, Managers, Supervisors, Security Personnel and others who perform related functions



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.



1ST BATCH: 7th - 10th Feb, 2023     

2ND BATCH: 30th May - 2nd June, 2023

3RD BATCH: 3rd - 6th Oct, 2023

  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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