Hospitality and Hotel Management Course

Date Format Fees  
09 Jan - 12 Jan, 2024 Classroom ₦250,000 Register
21 May - 24 May, 2024 Classroom ₦250,000 Register
17 Sep - 20 Sep, 2024 Classroom ₦250,000 Register
09 Jan - 12 Jan, 2024 Classroom ₦250,000 Register

Event Details

This Hospitality and Hotel Management course is designed to provide participants with the management and customer service skills required to succeed in a hospitality management career. Developed by industry professionals, this course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events




  • The Hotel Industry
  • The Scope of the Industry
  • The Firm in the Hotel and Catering Industry
  • Hotel Management
  • Planning
  • Policy


Organization of the Hotel Workplace

  • The Nature and Purpose of Organization
  • The Mechanistic View of Organization
  • The Human Relations View of Organization
  • The Systems Approach to Organization
  • Organization Structure
  • The Informal Structure
  • Hotel Organization


Staff Management in Hotels

  • Work Charts
  • Communication and Coordination
  • Staff Management
  • Monitoring Workloads and Work Procedures
  • Authority/Chain of Command
  • Career Structure


Control Systems

  • Sources and Storage of Information
  • Creating and Maintaining Information
  • Creating and Maintaining Control Systems
  • Types of Control


Front Desk Management (Reception)

  • The Functions of the Front Office
  • Customer Service
  • Dealing with Grievances & Complaints
  • Understanding Communication
  • Conversation Development
  • Using the Telephone
  • Client Interpersonal Skills
  • Self Esteem & Reinforcement


Servicing Rooms and General Cleaning

  • Service Equipment
  • Choice of Fabrics
  • Linen Room Organization


Building and Facility Management

  • Periodic and Planned Preventative Maintenance
  • Frequent Maintenance Problems,
  • Safety, Furniture and Fittings
  • Toilets and Locker Rooms


Activities Management

  • Tour desk, gymnasium, events
  • Recreation Facilities,
  • Guest Information Services,
  • Swimming Pools,


Food Service

  • Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
  • Kitchen Design & Equipment,
  • Service Facilities,
  • Food Service Management,



All Hotels and Hospitality Management and Staff.



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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