Banking Operations Management

Date Format Fees  
12 Mar - 15 Mar, 2024 Classroom ₦300,000 Register
16 Jul - 19 Jul, 2024 Classroom ₦300,000 Register
05 Nov - 08 Nov, 2024 Classroom ₦300,000 Register
12 Mar - 15 Mar, 2024 Classroom ₦300,000 Register

Event Details

This workshop will acquaint participants with in-depth understanding of various knowledge areas that are required of banking professionals. Participants will be equipped with the knowledge of the various banking products, operational aspects and various technology and regulatory requirements. Participants will be provided with essential management and operational technology skills required to work effectively and efficiently.



  • Introduction to banking
  • Banker customer relationship
  • Types of customers and their account
  • Negotiable instruments and related matters
  • Overview of deposit functions
  • Demand deposits
  • Time deposits
  • Types of deposits – advantages and disadvantages
  • Overview of credit function
  • Principles and practice of lending
  • Financial analysis for lending
  • Securities for lending
  • Credit documentation and sanctioning
  • Credit monitoring and loan recovery
  • Introduction to marketing
  • Marketing of bank services
  • Customer relationship management
  • Payment and settlement systems
  • Electronic transfer of funds
  • Teller functions
  • Risk management principles
  • Operational risk management
  • Credit risk management
  • Internal controls in banks
  • Banking technology
  • Overview of banking technology/software
  • Regulatory framework for banking
  • Know your customer
  • Tools for managing customer data
  • HRM  in bank branches
  • Security management strategies including security tips for workers in armed robbery, fire and other emergency situations



Chief Executives, General Managers, Branch Managers, Banking Operations, department Staff, Accountants/Auditors and others who perform related functions in Banks.



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.                   

  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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