Date | Format | Fees | ||
---|---|---|---|---|
02 Apr - 05 Apr, 2024 | Classroom | ₦300,000 | Register | |
13 Aug - 16 Aug, 2024 | Classroom | ₦300,000 | Register | |
26 Nov - 29 Nov, 2024 | Classroom | ₦300,000 | Register | |
02 Apr - 05 Apr, 2024 | Classroom | ₦300,000 | Register |
Event Details
Negotiation and influence are crucial skills for insurance professionals. Successfully negotiating a solution within the requirements of the contract whilst maintaining strong relationships can be challenging at times. Whether it’s operational or complex risks, there is a consistent requirement to establish a deal that meets both parties’ needs and protects professional relationships from conflict.
This training program is designed to equip insurance professionals with the essential skills and strategies needed to excel in negotiation scenarios within the insurance industry. Participants will gain insights into the unique challenges and dynamics of insurance negotiations, empowering them to achieve favorable outcomes for both clients and their organizations.
This course allows participants to consider the behavioural side of negotiation using negotiation exercises specifically designed around the roles of underwriters, brokers and claims professionals.
COURSE CONTENT
Introduction to Insurance Negotiation
- Overview of negotiation in the insurance context
- Importance of effective negotiation in insurance
- Common challenges in insurance negotiations
- Key principles of successful negotiation
- Negotiating in shifting insurance market conditions
Understanding Insurance Products
- In-depth knowledge of various insurance products (life, health, property, liability, etc.)
- Features, benefits, and limitations of different insurance policies
- How policy details impact negotiation strategies
- Identifying essential vs desirable needs in a negotiation
Stakeholder Analysis
- Identifying and analyzing stakeholders in insurance negotiations
- Assessing their interests, priorities, and concerns
- Tailoring negotiation approaches based on stakeholder analysis
Effective Communication Skills
- Verbal and non-verbal communication techniques
- Active listening skills
- Constructive feedback and empathy in negotiations
- Increasing your influence through the power of language
Building Rapport and Trust
- Importance of trust in insurance negotiations
- Strategies for building rapport with clients, colleagues, and other parties
- Building and maintaining professional relationships
- When to walk away, and how to preserve the relationship when you do
Negotiation Strategies and Tactics
- Different negotiation styles
- Win-win negotiation techniques
- Handling difficult negotiations and disputes
- Dealing with conflict in negotiation
Handling Claims and Settlements
- Understanding the claims process
- Strategies for negotiating settlements
- Evaluating and presenting evidence in negotiation
Legal and Regulatory Framework
- Understanding legal and regulatory aspects affecting insurance negotiations
- Compliance requirements and ethical considerations
- Impact of laws on negotiation tactics and outcomes
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
-
Venue
Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
Share this course