Excellence Skills for Executive Secretaries and PA’s

At the end of the workshop, participants will be equipped to:

• Improve their existing skills
• Understand how to develop their role
• Learn how to write more effective correspondence
• Learn how to give memorable presentations
• Be aware of how to be more proactive
• Understand ways in which they can expand their knowledge of their company and business area
• Learn ways to manage their managers
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

CONTENT

• Building on existing skills

What is your role?

Organizational skills

Planning and prioritizing

• Developing the role

Ways to become more proactive

Take some control over your work load

Discuss how you can expand your knowledge of the business

• The importance and value of communication skills

Why are communication skills so important?

Talk about how to be more assertive in the workplace

Learn to delegate

Learn how to structure reports

• Managing your manager and raising your profile

Image management

Building an effective working relationship with your manager

What is expected of you?

Understand how to be effective in meetings

• Interpersonal intelligence

Understanding people

Expressing yourself with clarity

Asserting your needs

Influencing skills

FOR WHOM:

Senior secretaries, confidential secretaries, Pas’ and Administrative staff who want to develop and enhance their role within their organization

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.