Organising and Behavioural Skills for Secretaries, PA’S and Administrative Professionals

By the end of this training course, participants will be able to:

• Enhance and develop skills of a 21st century Secretary, PA or Administrative Professional
• Strengthen the appreciation, value and importance of the role of a Secretary, PA or Administrative Professional
• Understand organisations and their purpose to aid in working effectively and therefore becoming aligned with the organisational needs

CONTENT

Understanding Roles and the Organisation

• What is your role?  It’s to S.M.I.L.E.
• Key skills of a 21st century Secretary, PA or Admin Professional
• Understand the role of your Manager and how your support is vital to their success
• Understand your business
• Chronistic Intelligence, continuous Self Development and having self-belief

Organisation Skills

• Benefits to effective Time Management to you, your Manager and the organisation
• Understand how to create a well-defined plan and set attainable goals to give you the best chance of success and to help you become as organised as you can
• C.R.A.F.T your role for ultimate success
• Understand the importance of prioritising and how you can be more effective at achieving them
• The Art of Delegation
• Saying ‘no’ and ‘yes’ appropriately
• Learn how to be more assertive and deal with any potential conflict more effectively

Organisation Skills Continued / Behavioural Skills

• Manage your Manager to be more organized
• Learn how to give feedback when expectations are not met.
• Creating a professional image
• Effective communication, the process of effective communication and the vital components of Sender / Receiver
• Barriers to effective communication and how to overcome them

Behavioural Skills – The Essentials Continued

• Communication alternatives over the telephone and written communications
• Telephony Etiquette
• Email Etiquette and how to construct and demonstrate the right use of emails
• Editing and Proof-Reading
• PowerPoint Presentations

Understanding Others

• Learn how to behave and communicate with just about anyone
• Discover people’s learning styles
• Understand people’s work personalities and how this will aid you in supporting others effectively

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:

1ST BATCH:                       11th - 14th Apr, 2023     

2ND BATCH:                      8th - 11th Aug, 2023       

3RD BATCH:                      5th - 8th Dec, 2023