Key Performance Indicators and Optimization

By the end of this training course, participants will be able to:

• Realize the benefits of utilizing an effective Performance Measurement System
• Understand the concept of Strategy and Strategy Execution
• Deploy a successful methodology for developing and implementing performance metrics
• Address the human factors of implementing a performance measurement system
• Design and develop Dashboards and Scorecards in Excel
• Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

CONTENT:

Understanding the Current Situation and the Need for Change

• What is Performance Measurements and Management
• The need for performance measurement
• Current methods of measurement and common failings
• Characteristics of good measures
• Defining Strategy and how to translate it into action and Execution
• Barriers and Success Factors related to Strategy Execution 

Driving the Mission statement/aims into the Organization through Success Factors

• Building a Strategy Focused Organization (SFO)
• Balanced Scorecard and the Performance Metrics – The 4 Perspectives
• Examples of Specific Metrics – Financial Perspective
• Defining Critical Success Factors
• Characteristics of Key Performance Indicators
• Organization Excellence

Planning to Implement Performance Measurement

• Foundation for Successful Management – The Best Practice Model
• How to develop and Standardize Performance Metrics
• Examples of Specific Performance Metrics – Customer Perspective
• The 6 phase model for implementing a successful Performance Measurement System
• Implementation Phase 1: Gaining management commitment and selecting a winning team 

Developing and Implementing Success Factors and Performance Measurements

• Identifying and managing human factors in performance measurement
• Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
• Examples of Specific Performance Metrics – Process Perspective
• Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
• Implementation Phase 4: Performance Contracts Framework
• Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
• Examples of Specific Performance Metrics – Learning and Growth Perspective 

Design and Development of Scorecards and Dashboards using “EXCEL”

• Excel: Advanced features and skills for Dashboards and Scorecards including the following
• Introduction and Dashboard Discussion
  • Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
  • Excel hands-on Exercise – Develop a Dashboard
• Excel hands-on Exercise – Develop a BSC
• Implementing Phase 6: Maintenance and Embedding the System

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.