Essential Skills for Training and Development Manager

At the end of this course the participants will be able to:

• Describe the key roles and responsibilities of training departments
• Develop a training department mission statement with key result areas and key performance indicators
• Establish a comprehensive training strategy which includes training policies, procedures, and training plans
• List important steps for developing and administering training budgets
• Identify methods for evaluating the training function
• Conduct a cost-benefit analysis for training activities

COURSE CONTENT:

Managing a Training Department:

• Defining management
• Key management functions
• Personal assessment and development plan
• Role of The Training Department in an Organization:
• Conducting a 'PEST' and 'SWOT' analysis
• Devising a training strategy
• Training department mission statement
• Identifying key result areas
• Training department key performance indicators
• Marketing the training function within your organization
• Training and development roles
• Structure of a training department

Mapping Training Policies, Procedures, and Training Plans:

• Importance of training policies
• A look at common training policies
• Drafting training policies
• Components of a training plan
• Partnering with training providers

Establishing a Training Budget:

• Whose responsibility is it
• Budget types and techniques
• Measurement, metrics and budget data
• Eight steps to creating your budget
• Tips for defending your budget
• Examples of training budgets

Evaluating the Training Function:

• Reasons for evaluating the training function
• Key performance indicators
• Deciding on indicators
• Monitoring and reporting
• Measuring employees' satisfaction of the training function
• Evaluation methods
• Developing the training function's satisfaction survey
• Evaluating transfer of behavior
• Conducting a cost/benefit analysis
• Reporting return on investment
• Presenting your findings

Selecting and Implementing an LMS:

• Purpose and importance of LMS
• Existing types and technology
• Common features
• Business requirements
• Defining the selection process
• Examples and comparison of LMS

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.