Managing Employee Performance, Behaviour and Attitudes

Date Format Fees  
20 Feb - 23 Feb, 2024 Classroom ₦250,000 Register
02 Jul - 05 Jul, 2024 Classroom ₦250,000 Register
29 Oct - 01 Nov, 2024 Classroom ₦250,000 Register
20 Feb - 23 Feb, 2024 Classroom ₦250,000 Register

Event Details

By the end of this training course, participants will be able to:

  • Explain the meaning of performance management
  • Describe how to manage performance decline
  • Evaluate the basics of group dynamics
  • Differentiate between talent management & succession planning
  • List the key competencies of Emotional Intelligence (EI)
  • Formulate a business case for appropriate performance appraisal



Understanding Yourself and Others

  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)


Performance Improvement Planning (PIP)

  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory


Driving Performance through Talent Management

  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management


Giving Feedback and Making Appraisal Work

  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)


Dealing with ‘Difficult’ People

  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning



Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.   



The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.


  • Venue

    Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.

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