The Effective Secretary Training

By the end of the Effective Secretary Course, participants will be able to:

• Determine the secretary’s role and its importance in the modern offices
• Develop the important secretarial skills required in a modern-day business
• Emit the drive to grow in secretarial practices
• Create a positive impact on the performance of the organization as a whole
• Boost your written and face-to-face communication
• Enhance their interpersonal skills
• Set priorities and manage time efficiently
• Learn to think proactively and positively
• Learn to set up effective filing and records management systems
• Learn to organize and manage petty cash
• Manage stock and stationery supplies
• Handle Stress and learn stress management techniques
• Enhance telephone skills
• Be assertive and build a good rapport with stakeholders

CONTENT

Concept of The Secretary

• Role of Secretary in a Modern-day Organization
• Tasks of a secretary/ administrative assistant: New Trends
• Advantages of secretarial Practice and skills
• Effective functioning secretarial Styles
• Attributes of a Successful Secretary
• Awareness of the business environment
• Important skills to qualify as an efficient Secretary
• Challenges of a Secretary at the workplace

Organizational Skills

• Organizing Oneself
• Organizing the Office
• Organizing multiple Tasks
• Organizing Meetings
• Organizing Travel Arrangements
• Managing Time and Setting Priorities
• Time Wasters and Time Savers
• SMART Goals

Business Communication

• Verbal and written communication skills
• Professional business writing
• Obtaining your objective with the reader
• Expectations of readers
• Active Listening
• Cross-Cultural Communication
• Etiquette of e-mail writing
• Report writing and Proof-reading
• Deliver effective presentations

Stress management

• Stress management techniques
• Causes and symptoms
• Identifying your stressors
• How stress affects performance
• Formulating a comprehensive stress management plan
• Understanding the root causes of stress
• Relaxation techniques for keeping the mind and body sharp
• Understand the life cycle of stressful thinking

Office Technology

• Office Technology: The next step
• Use of the latest Technology to aid tasks
• Planners, Schedulers, Digital Assistants
• Office ergonomics and set-up
• Desk Management
• Overuse and Abuse of technology
• Amplifying the use of office technology
• Basic Finance and accounting software
• Basic Stock Control and Stationery
• Basic Secretarial Tools and Applications

Interpersonal Skills

• Personality Development
• Negotiation Skills
• Time Management
• Business Etiquette
• Body Language
• Human Resource Management Skills
• Problem-solving techniques and Decision Making
• Effective delegation
• Project management techniques for meeting tight deadlines
• Planning methodologies
• Conflict resolution techniques

Ethics and professionalism

• Office Ethics: Base Principles
• Confidentiality
• Managing Conflict in the Workplace
• Maintaining Appropriate Professional Image
• Timekeeping And Punctuality
• Saying ‘No’ Constructively and Giving Alternatives
• Urgency And Importance
• Safety & Security
• Policies and Compliance

Information Management

• Record Management
• Filling Techniques
• Effective Filing Systems
• Data Management
• Storing and Retrieving Data
• Distribution and Use of Data
• Use of Spreadsheets: Excel
• Digitalization of records
• Automation of Information flow

FOR WHOM:

Senior Secretaries in the Public and Private Sectors

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.