Stakeholder Engagement Course

• Understand the key terms and key stages in business process mapping.
• Develop your knowledge of how to implement business process mapping within an organisation
• Learn how to use swim lanes in process maps.

COURSE CONTENT

Understanding the Terms

• What is a Process?
  • Definition of “Process” in Business Process Mapping
• Understanding the Terms
  • Key terms in Business Process Mapping
  • Product specific terms

Stages of Business Process Mapping

• Key Stages in Effective Process Mapping
• “As Is” Process
  • About the “as is” Process
  • How to Analyse an “as is” Process
  • When is an “as is” Process Appropriate?
• “To Be” Process
  • About the “to be” Process
  • When is a “to be” Process Appropriate?

Mapping A Business Activity

• Mapping a Business Activity
  • Defining the Start, End, and Purpose of Business Activity
  • Mapping Methods – Brown Paper Analysis
  • Mapping Symbols

Detail Behind the Processes

• Workshop Facilitation Skills
  • Points to Remember
• Titles and Numbering
  • Points to Remember
• Detail Behind the Processes
  • Recording the Key Information
  • Process Definition Forms

Assigning Control and Responsibilities

• Assigning Control and Responsibilities
  • Name
  • Ownership
  • Using Swim Lanes in Process Maps
  • Opportunity Flowchart
  • Why are Swim Lane Diagrams Useful?
  • How to Create a Swim Lane Diagram?
  • Using Swim Lanes in Process Maps
  • Standard BPMN Symbols in Templates

Process Analysis

• Process Analysis
  • Identifying Problems and their Causes
  • Identify Bottlenecks and Inefficiencies
  • Main Types of Bottlenecks
  • How to Identify Bottlenecks
  • Other Signs of Bottlenecks
  • Flowcharts for Identifying Bottlenecks
• Five Why’s Technique
  • Five Why’s Technique for Identifying Bottlenecks
  • Solution to these Problems and Bottlenecks
• Unblocking Bottlenecks
• Increasing Efficiency at the Bottleneck
• Decrease Input at the Bottleneck

Creating “To Be” Processes

• Creating “To Be” Processes
  • Reasons
  • How?
• Changing Processes
  • Phase 1: Preparing for Change
  • Phase 2: Managing Change
  • Phase 3: Reinforcing Change

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.