At the end of this course the participants will be able to:

• Understand Crisis Management and its preferred framework for the private and public sectors
• Understand the escalation of the incident to the crisis to disaster
• Understand Civil Defence responsibilities
• Apply effective crisis management tools and techniques for when an organization is under pressure
• Develop an effective stakeholder management plan for use in a crisis
• Identify measures that would improve their organizations' crisis management capabilities

CONTENT:

Pre-planning, Who and What Else Should be Considered?

• Who owns the mitigation process?
• Self-evaluating questionnaires
• Developing and Implementing Emergency Plans
• Twelve point checklist covering the whole planning process
• Mutual Aid arrangements
• Company-wide strategic contingency plans
• Service or departmental plans
• Building evacuation plans
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management (BCM) strategy
• Business Impact Analysis. Case Study and Workshop

Dealing With a Crisis - the 'Communications' Perspective:

• Command and Control Issues
• Operational (at the scene)
• Tactical (at the forward control point/incident command)
• Strategic (boardroom level/emergency operations center)
• Organizing a Press Conference
• Conducting Radio and Television Interviews
• Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

Incident Management & Aftermath:

• Alerting and Warning. Case Studies. What can go right and what can go wrong
• Case Studies - Texas City Disasters 1947 and April 2005
• Major Incident Simulation - Role Playing Workshop

• Syndicate selection
• Reporting back
• Potential Psychological & Welfare problems in Crisis Management
• How to improve staff morale and confidence in the process
• The psychological effects during and after an incident involving injuries - and worse
• Looking after yourself and your staff
• The questionnaire, are your batteries in good condition?

What Makes a Negotiation a Success?

• Negotiation Exercise Number 1
• Personal obstacles to a successful negotiation
• Purchasing responsibilities as a negotiator
• Identifying the phases of a negotiation
• Understanding the phases of a negotiation
• What makes the “winners” win – the elements of success
• Comparing Approaches in Negotiations
• Looking for a better deal for both parties
• When to use what style of negotiation
• Protecting yourself and your company
• Using Time as a key element
• Negotiation Exercise Number 2

The Expert Negotiator Has Many Talents:

• Skill sets and knowledge requirements
• The role of intuition and Emotion
• Understanding your present personal capability
• Defining the negotiator competencies
• Uncovering the learning gap
• Identifying what should be negotiated
• Positioning the negotiation
• Determining the supplier's likely position
• The influence of long- and short-term supplier relationships
• Negotiation Exercise Number 3

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.