Problem Solving and Decision-Making Skills for Engineers and Technical Professionals

By the end of this training course, participants will be able to:

• Understand the increasing necessity of using sound methods for problem solving and decision making
• Involve the right people in the right way in any analysis
• Solve and prevent issues and problems more rapidly and effectively
• Make better decisions and recommendations
• Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
• Apply and implement the methods learned in daily practice immediately after the training

CONTENT

Introduction

• Introduction to the Program
• Introduction to Problem Solving & Decision Making
• Introduction Generic approaches for Problem Solving and continuous Improvement
• Introduction of Problem Solving Methods
• Introduction RATIO-approach
• Introduction Case and Demo

Reflect on your Problem

• Theory RATIO-step: Reflect
• Introduction Case to Determine the Root Cause
• Theory Event Mapping
• Event Mapping Exercises
• Application of Event Mapping in Daily Practice

Analyse Technical Problems

• Theory RATIO-step: Analyse
• Theory Problem Analysis: Describe the problem
• Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
• Theory Problem Analysis: Determine true cause(s)
• Exercises in Problem Analysis
• Completion of Event Map with outcome of Problem Analysis

Analyse Human or Organizational Problems – Determine Best Solutions

• Theory Human Factor Analysis
• Exercise Human Factor Analysis
• Theory RATIO-step: Target (alternative and best solutions)
• Theory Decision Analysis
• Exercise Decision Analysis
• Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis Implement, Observe and Evaluate Results

Theory RATIO-step: Implement

• Theory Risk Analysis
• Exercise Risk Analysis
• Theory and Demo Human Factor Analysis in Advance
• Theory RATIO-step: Observe and Evaluate
• Implementation of Problem Solving & Decision-Making Methods in Daily Practice
• Evaluation and Closure of Training

FOR WHOM:

Works, Services and Maintenance Personnel

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.