PROJECT QUALITY MANAGEMENT

OBJECTIVES

• Understand the main principles of project quality and how to integrate quality management into the entire project life cycle.
• Understand and familiarize with the steps to assess the current quality capabilities, and establish standards to improve the organisation’s quality benchmarks to ensure that projects will meet specified quality standards.
• To improve the quality of provided and services provided to customers/stakeholders, and members, through evaluating results relative to established goals and benchmarks.
• To identify the appropriate resources needed to support the quality management program
• To ensure adherence to all regulatory requirements, and to achieve and manage accreditation and necessary certification.
• To develop monitoring dashboards, through the use of project quality control tools.
• Establish a platform for process improvement that results in new customers and/or increased benefits realized by existing customers.
• Provide a mechanism for management, monitoring, and control to help keep a project on schedule.

Content

 Overview of Project Management

• Introduction to Project Management
• Project management framework Characteristics of Projects
• Definition of a Project Manager
• Role of a Project Manager
• Role of a Project Quality Manager
• Stages of Project Lifecycle
• Project vs Program vs Portfolio Management

Managing Project Quality 

• What is Quality
• Quality in Project Context
• Quality and the Constraints
• The evolution of quality
• Quality within a Project life-cycle
• The evolution of quality
• Systems thinking
• The cost of quality
• Formal quality systems

 Planning Project Quality 

• What is quality planning (QP)?
• Quality Policy
• Project quality standards
• Scope Statements
• Stakeholders and customers
• Prioritization
• Benefits/Cost Analysis
• Benchmarking
• Flow Charting
• Process Mapping
• Quality Management Plan
• Operational Definitions
• Planning checklists

Assuring Project Quality 

• Quality Assurance definitions
• Measurement Analysis of Quality Controls
• QA Tools and Techniques
• Quality path vs. critical path
• Quality Assurance Audits
• Developing QA Audit activities
• Investigating QA capabilities
• Gap analysis
• SWOT analysis
• Process improvement
• Project quality improvement plan
• QA and change control
• QA outputs

Controlling Project Quality 

• Quality Control (QC) definitions
• Inspection
• Control/Run Charts
• Scatter diagrams
• Pareto Diagrams
• Histograms
• Check sheets
• Statistical Sampling
• Trend Analysis
• Voice of the customer (VOC)
• Voice of the Process (VoP)

Continual Improvement 

• “Good enough” approach
• Taguchi’s loss function
• Quantum innovation vs. continuous improvement
• Plan-do-check-act (PDCA) cycle
• Basic quality control toolkit
• Cause-and-effect diagrams
• Interrelationship digraphs
• Design of experiments

Governance & Quality

• Governance Structure
• Planning/Delivery of Project Assurance reviews
• Planning/Delivery of Project health checks
• Planning/Delivery of Project Audits
• Project progress monitoring and status challenge
• Program data analysis and management reporting overview

Case-Scenarios and Simulations

• Case examples
• Project Quality Tools in a Project Quality simulation environment
• Project Audit simulation
• Development of Quality Tools for independent various case studies