Passengers And Airport Cargo Handling Techniques

• Understand the fundamentals of passenger and cargo handling in airport operations
• Gain knowledge of international and domestic regulations and requirements related to passenger and cargo handling, such as security, safety, and documentation.
• Learn best practices for efficient and seamless passenger check-in processes, including ticketing, baggage handling, and passenger identification.
• Develop skills in handling special passenger situations, such as unaccompanied minors, passengers with disabilities, and VIP travelers.
• Understand the principles and techniques for effective cargo handling, including cargo acceptance, loading, and unloading procedures.
• Learn about different types of cargo, such as general cargo, perishables, dangerous goods, and live animals, and their specific handling requirements.
• Gain knowledge of cargo security procedures and protocols, including screening, labeling, and documentation.
• Understand the importance of customer service in passenger and cargo handling and learn techniques for providing excellent customer experiences.

CONTENT:

Introduction to Airport Operations and Handling Procedures

• • Overview of airport operations and the role of passenger and cargo handling
  • Key personnel involved in passenger and cargo handling processes
  • Importance of safety, security, and compliance in airport operations

Passenger Handling Procedures

• • Check-in processes and procedures, including ticketing, baggage handling, and passenger identification
  • Boarding procedures and gate operations
  • Handling special passenger situations, such as unaccompanied minors, passengers with disabilities, and VIP travelers

International and Domestic Regulations for Passenger Handling

• • Immigration and customs procedures for passengers
  • Security regulations and screening processes
  • Compliance requirements for passenger documentation and identification

Cargo Handling Procedures

• • Cargo acceptance and documentation procedures
  • Handling different types of cargo (general, perishables, dangerous goods, live animals)
  • Cargo loading, unloading, and storage techniques

Cargo Security and Screening

• • Cargo security procedures and protocols
  • Screening methods and technologies for cargo inspection
  • Labeling, documentation, and record-keeping for cargo security

Customer Service in Passenger and Cargo Handling

• • Importance of customer service in airport operations
  • Effective communication and interpersonal skills with passengers and cargo customers
  • Handling customer inquiries, complaints, and requests

Technology and Automation in Passenger and Cargo Handling

• • Self-service check-in kiosks and automated baggage handling systems
  • Cargo tracking systems and advanced shipment tracking technologies
  • Biometrics and facial recognition in passenger identification and security processes

Safety and Emergency Response Procedures

• • Emergency response plans and protocols
  • Evacuation procedures and passenger safety measures
  • Handling hazardous situations and emergencies in cargo operations

Load Planning and Weight Distribution

• • Principles of load planning and weight balance for aircraft
  • Calculation of passenger and cargo weight distribution
  • Load control procedures and documentation

Documentation and Record-Keeping

• • Importance of accurate documentation in passenger and cargo handling
  • Record-keeping requirements for compliance and operational purposes
  • Handling and processing of passenger and cargo documents

Emerging Trends and Technologies in Passenger and Cargo Handling

• • Biometrics and facial recognition technologies
  • Artificial intelligence and automation in passenger and cargo operations
  • Blockchain applications in cargo tracking and supply chain management

TRAINING METHODOLOGY:

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.