Generational Diversity: Bridging the Gap through Effective Communication

Participants learn interpersonal skills to overcome generational differences that can create miscommunication and conflict within the cross-generational team and the entire workplace.

CONTENT

• Defining the workplace generations:
  • Traditionalists – (Silent Generation)
  • Baby Boomers
  • Generation Xers
  • Generation Y or Nexters
• Sensitizing yourself with other generations
• Understand how different generations define: 
  • respect
  • feeling valued
  • motivation
  • work values
• Keeping employess engaged and connected
• How to understand what people really mean when people of different generations make comments that upset you
• How to find out what was meant by the comment and what was their intent – you may be surprised by the answer
• How to find a common ground when the conflict is about right versus wrong
• Gain mutual understanding about the goals of your manager and the company
• Communicate so everyone sees value in their contribution
• Turn "Why am I not getting what I want?" to "How can I further support my company while advancing my career?"
• How to create synergy between individual career goals and company/department mission
• Verbal, Written and Electronic communication and the impact on the generation gap
• How to be aware of generational differences and anticipate miscommunication
• Learn techniques to effectively deal with conflict among different generations
• How to tailor your message for maximum effect — keeping in mind generational differences
• Birth year alone doesn't necessarily dictate generational outlook
• How to effectively coach, manage and work within inter-generational teams to maximize performance

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.