Building Better Work Relationships: New Techniques for Results-Oriented Communication

• Build better rapport and gain the trust of your colleagues
• Discover the basic competencies critical to solid work relationships
• Develop flexibility in actions, thoughts, and feelings to better handle any situation
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance
• Learn how to use direct and indirect messages accurately
• Build your self-esteem as you discover a new self-awareness
• Identify strengths, weaknesses, and opportunities in your work relationships
• Understand values, beliefs, attitudes, and perceptual processes
• Understand emotions and how they translate into emotional intelligence
• Master the keys to excellent communication: observe, listen, analyze, plan, and communicate

CONTENT

Effective Work Relationships

• How do you build work relationships
• Learn behaviors that support or undermine your relationships
• Assessing your relationships

Communication and Perceptions

• World view, perception, and work relationships
• Trust busters and how to fix them
• The five axioms of conscious communication
• Mirroring and rapport

Investigating Emotions and Emotional Intelligence

• Social intelligence and multiple intelligences
• Assessing your multiple intelligences
• Five domains of emotional intelligence
• Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

• Perception, world view, emotional intelligence - and you
• Self-awareness, self-esteem, and self-concept
• Case study to understand your styles - and how to flex them

Relationship Building

• Managing assumptions in order to build trusting work relationships
• Consciously building trust at work
• Developing and showing a positive attitude

Express Needs within Work Relationships

• Expressing needs and influencing others
• Performing an interpersonal needs inventory
• The shape and sound of assertiveness
• Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

• Identifying your communication style: how you relate most often
• Sharpening verbal and nonverbal behaviors and skills
• Applying direct and indirect messages for more flexible communication
• Using feedback and questioning skills to better understand other

Relational Listening

• Listening barriers and their impact on effective work relationships
• A listening improvement map
• Improving listening by asking good questions
• Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

• Practicing relational change
• Addressing conflict and relational change
• Selecting your conflict-resolution style
• Planning to resolve conflicts assertively
• Resolving conflicts with work relationships in mind
• Developing and practicing a conflict-resolution plan

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.