Facilitation and Influencing Skills for Improved Results

• Gain greater influence before and during a facilitation.
• Display more grace under pressure.
• More positively redirect and refocus participants.
• Adapt on the fly for greater rapport.
• Learn the fundamentals of creative problem solving.
• Use innovation techniques to cut waste, increase throughput, and streamline processes.
• Practice objective decision making.
• Develop advanced brainstorming and enhanced presentation skills.
• Improve listening and communication skills.

CONTENT

Greater Influence through Solution-Focused Reframes

• How this Method Is Designed to Work Well with Our Brains According to Neuroscience
• Understand how Words and Tone of Voice Affect Others
• Craft Language to Influence Others More Powerfully
• Influence Yourself for Greater Confidence, Motivation, and Solution Focus
• Use Calm Focus to Manage Stressful Situations
• Three Positive Change Questions
• To Build Rapport
• Gain Insight into Group’s Strengths
• Build Confidence and Momentum Toward a Decision
• Build a Sense of Team and Safety

Improvisational Leadership

• Increased Ability to Respond Positively in Fast-Moving Situations
• Impromptu Creativity
• Nurturing Innovation
• Attitudes
• Environments
• Prompts

Solution-Generating Process

• Eight Steps for Creative Problem Solving
• High-Engagement Brainstorming
• Prioritization the Solution-Focused Way

Engagement

• Techniques for Engaging the Group
• Visually, Conversationally, Emotionally, and Mentally

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.