Developing Effective Business Conversation Skills

• Express your ideas completely and succinctly to build rapport
• Leverage conversational dynamics to get results
• Avoid leaving others in “mind-reader” mode
• Use effective business conversation as a coaching and performance tool
• Come out a winner in any business conversation

CONTENT

Focused Conversation Skills

• Creating a focused and results-oriented conversation goal
• Achieving clarity by organizing your ideas and remaining focused
• Redirecting conversations that have gone off-track, exiting those that are dragging
• What to include in your business conversations from the listener's perspective
• How to create complete messages that cover all critical information
• Calibrating language to avoid becoming too specific or too abstract
• Integrating confidence and competence into your conversational behavior

Engaging Others in Conversation

• Building rapport and establishing open communication
• Listening strategies to gain information and create conversational bridges
• Asking and responding to questions as a way to promote effective business conversations
• Communication insights to help you flex your personal style to others’ preferences
• The appropriate role of humor
• Choosing the right verbal and nonverbal language to create consistent, coherent and targeted messages
• Implications of gender and culture on the dynamics of conversations
• How to avoid creating or showing defensiveness in business conversations

Workplace Conversations

• How to successfully approach various types of business conversations
• Tools and strategies to plan and demonstrate a specific conversation type

Conversational Style Preferences and Flexing Strategies

• Assessing conversational style preferences, strengths and weaknesses and flexibility
• Learning to use humor (carefully) in business conversations
• Mastering verbal and nonverbal language skills

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.