Excellence in Housekeeping and Cleaning

At the end of the course, participants will be able to:

• Develop a deeper awareness of the environment they are responsible for
• Develop a clear understanding of their responsibilities as cleaners and housekeepers
• Distinguish between different types of waste and waste management techniques (including recycling methods)
• Practice methods of housekeeping and cleaning excellence
• Develop protocol and etiquette behavior
• Work as a team member to attain excellence
• Develop professional attributes as housekeepers and cleaners
• Investigate and utilize different types of cleaning materials and equipment
• Establish and maintain standards of good customer service (internal and external)

CONTENT

• Environmental awareness
• Duties and responsibilities of housekeepers and cleaners
• The clean environment and terrain
• House, office and terrain checklist
• Care for the office, house, environment and terrain
• The different types of waste
• Waste management techniques including recycling
• Methods of excellence in housekeeping and cleaning
• Professionalism, protocol and etiquette
• Enhancing team work
• Sop (standard operating procedure) for housekeeping excellence
• VIP guests expectations
• Interaction with co-workers, public service officials and guests
• Service excellence
• Preparation and cleaning for major events
• Supervising the housekeeping and cleaning responsibilities
• Standards of good customer service

FOR WHOM:

Housekeepers and Cleaners, Events Management Staff, Catering Business Staff, Cleaning Business Owners and Staff.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.